Information
At HJC Cakes, I pride myself on crafting bespoke cakes that bring joy to every occasion. My commitment to excellence in every bake ensures a delightful experience from the first enquiry to the last bite. Explore how I can sweeten your next event and make it truly memorable.
Frequently Asked Questions
Here, I've gathered answers to your most common questions. From ordering your dream cake to understanding the ingredients. I'm here to make your experience as smooth and delicious as possible. If you don't find what you're looking for, feel free to get in touch.
How much notice do you need?
As a general guide, I recommend booking as early as possible—especially for weekends. Simple cakes may be possible with shorter notice depending on availability, while wedding and highly detailed cakes typically need more lead time.
Do I need to pay a deposit?
Yes. Dates are confirmed once a deposit is paid. The remaining balance is due before collection (or by the date agreed in your booking message). Deposits are 25% for standard orders, or 50% on larger orders.
How is pricing calculated?
Prices are based on serving size, flavour, design complexity, decorations (e.g., sugar work, toppers), and any dietary adaptations. Once I know what you’re looking for, I’ll send a clear quote.
Allergens and Dietary Requirements
Yes — I can cater for allergens and dietary requirements. However, as my products are prepared in a kitchen that handles common allergens, I cannot guarantee 100% absence of cross-contamination. If you have any allergy concerns, please let me know at the enquiry stage so I can advise as clearly as possible.
Do you deliver?
At the moment, any orders will be collection only, however I do hope to be able to deliver orders in the near future. At collection, your cake will be boxed securely with handling advice. Please ensure, if you are driving, there is somewhere safe for your cake and drive carefully—cakes prefer smooth journeys!
What flavours do you offer?
I offer a range of classic and popular flavours. If you share what you like (chocolate, vanilla, fruit, etc.), I’ll suggest the best options for your design and dietary needs.
How many servings do I need?
Tell me how many people you’re feeding and whether you want party-sized slices or dessert portions. I’ll recommend the right size so you’re not over- or under-ordering
Can I make changes after booking?
Small changes may be possible depending on timing and materials already purchased. The sooner you message, the more likely I can accommodate changes.
What is your cancellation policy?
Deposits are non-refundable, as your date is reserved and preparation begins in advance. If you cancel more than 30 days before your event, you will only lose the deposit and no further payment is due. If you cancel within 30 days, you will be charged 50% of the total cake value (including the deposit). If you cancel within 72 hours, you will be charged 100% of the total cake value (including the deposit).
How should I store my cake?
Store the cake in a cool, dry place away from direct sunlight and strong smells. Refrigeration depends on the filling and weather—your collection message will include the best storage advice for your specific cake.
What do you make?
I make a variety of treats, including cakes, cookies and much more. Please let me know when you enquire what you would like and we can make it happen.
I also make separate dog-friendly cakes made specifically for pups. These are not the same as human cakes. Let me know your dog’s size and any sensitivities, and I’ll advise.
What payment methods do you accept?
I accept cash or bank transfer.